Refund Policy

Contact me within: 14 days of delivery

Return items back within: 30 days of delivery. 

But please contact me if you have any problems with your order.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders
• Digital downloads
• Intimate items i.e. Earrings (for health/hygiene reasons)
• Chains have a 3 month guarantee and can not be refunded or exchanged, however, please contact me about any issues. 
• Items where the issue results in the client not following care instructions. 

Conditions of return 

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

Care of Silver 

Storing your Sterling Silver Jewellery
Sterling Silver loves somewhere cool, dark and moisture free to live.
Give your jewellery a little love with a silver polishing cloth after wearing and before putting away.
Fasten all of your chains to stop them getting tangled, always fasten any extender chains on the last hole.
Store your jewellery in an airtight jewellery box or even in little airtight ziplock bags or soft pouches and always separately as they can scratch each other.

Oh and don't throw away those little bags of Silica you get in your lovely new handbag, they are great moisture zappers so pop a couple in your jewellery box.

Corrine Thorne Glass Artist jewellery, where stated, is made from 925 sterling silver. A beautiful precious metal that does need a little love and care to keep it at it's best.

Tarnish is caused by a reaction with sulphur that naturally occurs in the air. Tarnished silver will turn a darkish grey-black colour and is most easily removed when it first becomes visible.

Sterling silver will naturally tarnish with exposure to the air, environment, perfumes, moisturisers, hairspray, soaps and perspiration etc. These are obviously a fact of life so regular cleaning will help keep your silver sparkling.
Make accessorising the last finishing touch – Select your jewellery after you have applied make-up, perfume and hairspray to avoid unnecessary contact with these chemicals.
Do not swim or shower in your jewellery.
Remove your jewellery before exercising.
You may want to show off your jewellery on the beach but the direct sunlight, sand and salt water won't do it any favours.

Cleaning your Sterling Silver Jewellery
Your silver jewellery will love:
Silver jewellery with no gemstones or pearls can be washed in warm water with a mild detergent. Completely dry with a soft lint free, or nonabrasive cloth before storing. Please don't use your kitchen paper towel to dry as this can scratch your silver!

If you have discovered some older Sterling Silver jewellery that has been unloved for a while, you can lavish it with warm soapy water and gently use a soft natural bristle toothbrush to clean, dry thoroughly as above.

If you need something a little more robust try a polish specifically for silver like Silvo (i.e not Brasso or pledge!). Simply shake well, apply with a soft cloth and leave to dry. Gently rub off with a clean soft cloth and get ready to discover some serious sparkle.

Specialist silver polishing cloths are also ideal companions to your jewellery. 100% cotton infused with special silver cleaners. These clever silver dusters will help bring your jewellery back to life on a daily basis, essentially lifting off dirt, grease and fingerprints. Simply rub over your jewellery...and voila gleaming jewellery!

PRIVACY POLICY AND COOKIES 

Here at Corrine Thorne Glass Artist I respect the privacy of my clients. I do not pass-on, rent or sell your information to anyone, at any time. I collect your information only to provide you with the best possible service. I also have a responsibility to you regarding your loved one's ashes. This page aims to demonstrate my commitments to you.

Personal information
Corrine Thorne Glass Artist will collect personal data from potential and existing clients. 

All data stored will be:

Seen and used only by Corrine Thorne Glass Artist
Not be transferred to any other organisations
All information will be lawfully kept and processed for limited purposes adequate, relevant and not excessive

It will be maintained accurately and securely and processed in accordance with your rights

Details of data I may collect from you:
For every order, I will require your name, address, telephone number and details of the products you are ordering
If you are sending the ashes by post, I will request your name and address to enable me to send you the order pack

I will also request your email address and telephone number for any queries which may arise

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